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The Print Plug
Our refund and returns policy lasts for 3 days from point of delivery. If more than 3 days have passed since your purchase, we may not be able to process your refund.
To be eligible for a refund or replacement, your item must be returned, unused and in the same condition that you received it.
If you would like a refund, please email us within 3 days of receiving your product. If the product is defective, we will cover return shipping. Otherwise, you will be responsible for return shipping. Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund / replacement request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 business days.
If it has been more than 2 weeks since we issued your refund and you still don’t see the funds, please reach out to us at info@theprintplug.com or (986)777-9466.
We can assist you with locating the refund and coordinating with your bank or card.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 2603 Sundance Rd Ste 101, Nampa, ID 83651
You will be responsible for paying for your own shipping costs for returning your item, unless the products are defective. Shipping costs are non-refundable. If you receive a refund for non-defective items, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We value our customers and their business, and so we strive to ensure that every order that leaves our production facility is 100% satisfactory. Please allow for an industry standard percentage of potential spoilage (term used for defective garments and/or misprints). We recommend ordering a few extras to cover any defective garments and/or misprints at the time of original purchase. Any order printed with demonstrable inconsistencies with the approved mock-up, or with poor quality printing or embroidery, will be granted a reprint of the defective product, or a refund for that amount.
All claims must be submitted within 3 days of delivery. Please call us at (986) 777-9466 or email info@theprintplug.com to submit your claim. If The Print Plug is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error, or grant you an appropriate l refund or credit toward your next order.
We will require that you return the misprints to our shop to receive a refund or reproduction of the order. The Print Plug will not be responsible for any shirts that are sold or given away prior to returning the order.
Contact us at info@theprintplug.com or at (986)777-9466 for questions related to refunds and returns.
